259994 Phoenix Energy Responsible Business Report 2025.pdf

Company Information Phoenix Energy has been providing fuel choice to homes and businesses across its licensed area since it was first established in 1996. Since then it has created considerable environmental, social and economic value to the region and customer base it serves.

The company owns and operates the largest gas distribution network locally, providing the safe and secure distribution of natural gas to the 261,500 domestic and business customers connected to its network. With a gas pipeline that extends across more than 4,000km, Phoenix is responsible for the maintenance of its infrastructure as well as the 24/7 operation and transportation platform for natural gas suppliers and customers across its licenced area which encompasses Greater Belfast, Larne and East Down. While widely recognised for its associated lifestyle and convenience benefits, consumers are increasingly connecting to gas for efficiency and environmental reasons, with natural gas significantly less carbon polluting than traditional home heating fuel choices. Phoenix is actively working to further decarbonise home heating for consumers, enabling them to continue to

enjoy all the flexibility of gas with minimum disruption, by using its existing infrastructure to deliver renewable gas solutions such as biomethane and hydrogen direct to consumers. Phoenix is regulated under licence by the Northern Ireland Authority for Utility Regulation and operates under a framework similar to other UK regulated entities which includes regular price control reviews and compliance with a range of licence obligations. Phoenix operates long-term commercial relationships with selected Service Providers and Suppliers, The majority of these contracted Parties are based within the UK albeit there are also a small number located in the EU. Phoenix operates an alliance contract, based upon a contracting “partnership” arrangement with KIER Utilities - to construct and maintain our gas network.

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