259994 Phoenix Energy Responsible Business Report 2025.pdf

Responsible Business Report 2025

Market Development Phoenix Energy is responsible not only for the development of gas infrastructure within its licensed area, but also for the continued growth of our customer base.

Whilst natural gas is available to over 370,000 properties within the Phoenix licenced area, around 110,000 properties remain unconnected to the network, which provides continued opportunities for customer growth. Ongoing growth and development creates significant economic and employment opportunities locally, with over 2,500 people employed in the gas industry supply chain, typically across SME organisations. Phoenix Energy work closely with independent installation companies, retailers, training centres and trade merchants, and through forums such as the NI Network Gas Association facilitate the delivery of a high level of customer experience and satisfaction across gas users.

Phoenix recognise that changing heating sources within a property is an important decision for energy users and therefore are committed to a range of initiatives that ensure that information is readily available and our team of Energy Advisors are on hand to assist new customers with the connection process. Our Energy Advisors carry out over 3,500 energy audits in domestic properties per annum and in 2024 carried out 44 external energy efficiency advice events, using our energy efficiency advice hub as pictured below. The lower carbon properties of natural gas coupled with the lifestyle benefits of highly efficient appliances are key market drivers for the c.5,000 new properties that connect to the Phoenix network annually.

Would you recommend installing gas to a friend? ‘YES’ 97% * ‘Instant hot water’* ranked as the most beneficial

aspect of natural gas for connected consumers.

*MRNI April 2024

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