259994 Phoenix Energy Responsible Business Report 2025.pdf

Stakeholder and Consumer Engagement

Given the considerable breadth and influence our business activities have to local communities, the environment and the regional economy, engagement with our customers and key stakeholders is an integral part of our business strategy, operational activity and Responsible Business programme. The importance of a coordinated engagement strategy has been further reinforced by the development of Renewable Gas solutions, both in terms of educating stakeholders, energy users and the increased importance of effective partnerships with likeminded organisations. It is critical therefore for Phoenix to operate a clear and informed Stakeholder Engagement plan that captures the opinions of stakeholders and ultimately helps to inform our own internal decision making to maximise support across the political, community and businesses sphere. As our business has matured, we have increasingly been able to fine tune our activity in this area moving from a practical position of stakeholder engagement simply being the right thing to do, to a strategy that has allowed us not only to identify who our stakeholder groups are but importantly to execute a specific engagement plan to best capture the needs and opinions of all groups.

A snapshot of organisations we regularly engage with:

Stakeholder Engagement in Action In addition to Phoenix’s regular engagement with Stakeholders, we recognise that there are business activities that require targeted engagement with local communities to ensure that our work activities are delivered in a manner that is shaped by the community and minimises impact. In 2024, we undertook essential construction to reinforce our gas network across a number of busy arterial routes in Belfast to support the continued safe and reliable supply of gas as our customer base and gas volumes continue to grow. We carried out extensive engagement pre, during and post construction works to ensure that those impacted by these works were kept well informed, and our teams were made aware of specific considerations that we could build into the programme to support the effective delivery of works.

We hosted Public information sessions

We issued over 150,000 public information postcards

Over 1,000 people viewed the weekly construction updates on our website

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