259994 Phoenix Energy Responsible Business Report 2025.pdf

Responsible Business Report 2025

Our Performance In line with regulatory and legislative requirements we are committed to providing a fast response to both controlled and uncontrolled gas escapes. Phoenix Energy strives to deliver the highest standards of customer service and in 2024 we exceeded our target of 97%.

Uncontrolled Gas Escapes - 1 hour

Controlled Gas Escapes - 2 hours

Accident Frequency Rate* 0.31 per 100k man hours worked

97% Target

99% 2024

97% Target

100% 2024

*Allows us to measure the number and likelihood of accidents that happen over a specific period of time and identify areas for improvement.

Promoting Health & Safety

Dial Before you Dig Unexpected damage to gas pipelines causes inconvenience and unnecessary risks. To help reduce these occurrences, we have developed a Dial Before You Dig Programme to ensure that anyone undertaking digging or construction works near our pipeline undertakes adequate precautions when digging. The Dial Before You Dig guide includes contact details for our team who can provide help and advice in advance of digging works being undertaken. The Dial Before You Dig programme is designed to help those undertaking work to think GAS: G et in touch with us before undertaking any digging, be A ware of where our gas pipes are and to work

S afely at all times when working around gas apparatus. Email: dialbeforeyoudig@phoenixenergyni.com Phone: 028 9055 5819

Championing Health & Safety Management • Retention of ISO45001 for Health & Safety Management • Led by Gas Safe Register, Gas Safety Week is an annual industry wide campaign focused on raising awareness for consumers on how to be gas safe and the importance of proper maintenance of gas appliances. In 2024 we supported this campaign by running a social media awareness campaign. Which included a coluring competition encouraging children to point out any hazards in a kitchen colouring page.

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