259994 Phoenix Energy Responsible Business Report 2025.pdf

Responsible Business Report 2025

Looking after our Network

The Phoenix Energy network comprises over 4,000km of pipeline making gas available to more than 261,500 homes and businesses. The network is modern, constructed with high density polyethylene pipe in conjunction with the latest remote monitoring technology, ensuring sector leading reliability and the continued safe and secure supply of gas for our customers. Phoenix Energy operates an internationally accredited Asset Management System with continuous measurement and analysis of network performance data. This ensures we can take the decisions necessary to maintain high performance levels over the long term.

Asset Replacement • Continued investment in the natural gas network to provide the highest standards of service, safety and supply. • Series of asset replacement activities for consumer installations in line with advised warranty and regulatory timescales. • In 2024, we completed 19,000 asset replacement jobs across the year.

Network Operation • 24/7 Network Control Room, emergency call centre and emergency response team in operation. • We set a standard of attending high priority calls within one hour of them being reported and achieved this on 99% of occasions in 2024. • Network monitoring points at key strategic locations which relay key information on gas pressure, supply and security with outputs monitored by the control centre.

Network Performance • Real time analysis of network performance. • Real time condition assessment and analysis undertaken across the network. • In 2024, we completed 57,000 jobs as part of our routine and responsive maintenance programme.

17