259994 Phoenix Energy Responsible Business Report 2025.pdf

Responsible Business Report 2025

Healthy Life Recognising the breadth of wider societal issues that colleagues are dealing with, in 2024 we ran a series of ‘lunch and learn’ sessions giving access to expert speakers across a range of different issues that our employees tell us matter most to them. From insights on finance and budgeting through to The British Heart Foundation’s basic CPR training, there was plenty on offer to suit everyone.

Phoenix Champions an Inclusive Service! In 2024, our Vulnerability Champions from across all areas of our operations, continued to provide colleagues with specialist guidance and advice on assisting customers with additional needs. Continued amplification of our Signs, Consider, Adjust campaign, ensures customer-facing staff to consider who may need additional support, and how to adjust their approach accordingly. Speaking about the role, Michael McCollam, Phoenix Vulnerability Champion explains

“ We have a no one-size-fits-all approach to supporting vulnerable customers, no two customers are the same. We have a company wide vulnerability strategy which ensures that all customer-facing operatives are properly equipped to support vulnerable customers effectively and sensitively. All teams are aware they can call me for advice if they are unsure on how to best deal with the situation they find themselves in. Nothing is so important we can’t take the time to consider others around us.

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Great Place To Work It is important that our employees feel valued, therefore we aim to make Phoenix a great place to work through various initiatives that serve to give back to our colleagues, inspire them, bring people together, and to reward their hard work on a regular basis. In late 2024, we were certified by our employees as a great place to work in the ‘Great Place to Work’ survey. Below are just some of the ways we said ‘thank you’ to our staff in 2024: Panto Working with our responsible business partners, the Grand Opera House, we provide an opportunity for staff and their family to experience the magic of the Christmas pantomime. Diversity Day The annual Phoenix Diversity Day was held in October 2024 with over 90 staff members taking part in the days activities. The theme was "Towards Inclusion and Belonging" and we invited David Johnston ex Head of Equality, Diversity and Inclusion with the PSNI to the office to tell his story and share key insights. This was followed with some live entertainment with a Hip Hop performance from Dance United and a Dhumbuke Drum performance. Arts Ekta provided us with food and we also had a Henna art station. Family Fun Day & BBQ In August 2024, alongside our partners Sport Changes Life, we hosted a Family Fun day and BBQ in Cultra Manor grounds for colleagues and their families. Over 140 people turned out to enjoy the Olympic style activities, bouncy castles and face painting.

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