Minprint Company Profile

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Section 1 About Us

Minprint Company Profile 2016 ‹‹ 14

» Quality Standards

the highest quality, on time and within budget. The directors and senior management team take the lead in instilling this quality commitment throughout Minprint and ensuring all people, processes and partners continually provide quality assurance to BPIF and ISO standards. Our excellence model provides the framework to shape how quality is embedded throughout Minprint and in all that we strive to deliver for our customers. With a comprehensive Shuttleworth management information system we constantly challenge performance and quality standards against key performance indicators. » quality processes In line with our Quality Excellence Model, Minprint has a comprehensive set of policies, procedures and guidance in place to ensure a consistent and high level of quality is achieved throughout all departments and at all stages of a contract. Full details of our Quality Assurance System are available on request. attached to each individual job docket and as these flow through the production stages they are processed through a series of ‘gate’ checks ensuring that they only proceed once quality checked and signed off. • All key job components are logged onto a Shuttleworth MIS system to monitor and track non-conformances and complaints. • Regular spot checks and ‘mystery shops’ are carried out across a series of performance indicators to monitor print quality levels, staff attitudes and behaviour and customer feedback. • A comprehensive and robust series of risk management and contingency plans are in place to ensure minimum disruption on design, production and distribution in the event of unplanned disruption. Key features include: • Detailed worksheets are printed and These are assessed, resolved and immediate corrective action taken.

» quality people

We have a comprehensive set of quality assurance policies, procedures and guidance in place, and these are a common thread throughout our induction, training and wider development of our people and are included as part of our performance systems. We also have specific roles and responsibilities in place allocated to quality assurance – layered throughout our design, production and delivery processes.

» quality partners

Minprint Ltd work in partnership with suppliers and partners via a supply chain management approach that is a fundamental part of our quality approach and wider excellence model. This includes important partners that operate as part of our supply chain and are providing us with services that offer resilience and contingency. We continually assess and update our systems and processes in the workplace to maximise efficiency. Most importantly our collective approach to excellence is highly effective in assuring the quality of the design and print service we provide. » policy & strategy Our quality Policy and Strategy has been designed to fit with our customer requirements and ensure that all aspects of the contract including design, print and support services will be delivered to