Minprint Company Profile

‹‹ Section 1

13 » Minprint Company Profile 2016

About Us

» the Minprint Excellence Model The Minprint Ltd Excellence Model has helped Minprint Ltd to understand our ongoing ‘level of excellence’ and how to continually improve the quality of our delivery to ensure all business decisions incorporate the needs of all stakeholders and are aligned with the organisation’s objectives. This includes shaping an approach to quality that is focused on consistent quality outputs and how to improve these outputs to achieve higher value outcomes for our customers. Our model uses nine criteria, separated into categories of enablers and results and within which our overarching quality system operates. The Minprint Ltd Excellence Model is set-out in Figure 1.3 and we explain how this aligns with our approach to quality and quality standards later in this section. In simple terms everything we do is linked to the model and drives quality in all aspects of our business.

» overview of our quality system and standards

Our approach to quality is delivered at a number of levels:

• Quality Policy and Strategy

• Quality Standards

• Roles and Responsibilities

• Quality Processes and Systems

• Contingency Plans - Partnership and Suppliers

• Complaints Procedures and Redress

OUR PEOPLE Quality assurance roles Training and Induction

PEOPLE RESULTS Succeeding through the talents of our people

PROCESSES

LEADERSHIP

KEY PERFORMANCE RESULTS Sustaining outstanding results by adding value for our customers.

Effective QA processes

Responsibilty for quality assurance rests with a member of the SMT Information to assure quality - receives via MIS Driving quality throughout Minprint, suppliers and partners.

Process roadmap from customer engagement to production and after sales Effective use of MIS to manage quality process

POLICY & STRATEGY Effective QA policy and roadmap Policy Suite

CUSTOMER RESULTS Focus on customer outcomes

PARTNERSHIPS & RESOURCES QA of suppliers and

SUSTAINABILITY RESULTS Society Environmental Economic

partners Poss FSC