Connswater Homes Repair Manual

How To Report Your Repairs You can report any repairs required to your home by either visiting, writing to, or telephoning the office. Our address is: Connswater Homes Ltd Unit 5 Citylink Business Park Albert Street Belfast BT12 4HQ If you wish to report a repair by telephone during office hours: Monday to Friday 9.00am - 4.30pm Telephone the office on 028 90656155 email: repairs@connswater.org.uk If you are reporting a repair by email please remember to give your name and address and a contact telephone number EMERGENCY SERVICE In the case of an emergency arising outside of office hours, please contact our emergency out of hours telephone number: 0800 731 3081 A complete list of repairs classified as urgent, routine or emergency is listed in the job prioritised section on page 4 of this manual. Whenever you report a repair please be ready to give the following: 1. Your name 2. Your address 3. A day time telephone number where you may be reached if necessary. 4. A time when somebody is usually at home to enable the repair to be carried out or an inspection to be made.

5. As much information about the repair as possible.

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