Connswater Homes Repair Manual

Contents

This booklet looks at different types of repairs and lists things that are important when reporting them. It does not provide a comprehensive checklist of information but it suggests some of the things that may be important to the person receiving the repair request. This information will help provide a speedy and efficient response. For each type of repair, some technical information is given. There are also a number of drawings, which might be helpful for you to refer to. The information in the shaded boxes is important and it would assist greatly if you could provide it when reporting your repairs. It is impossible to give a complete checklist to all the areas covered and those raised in this booklet are intended as a guide. Please don’t be afraid to give any other information you think will be helpful.

How to Report A Repair Tenant Responsibility

2 3 4 4 5 6 6 7 8 9

Insurances

Response Times

Job Priority Classification Improvements By The Tenant

Right to Repair Heating Systems Electrical Fittings

Doors

Water Services

10 11 12 13 14 15 16 17 18 19 20 21 22 23 25 25 28 29 30 31

Overflows

Taps

Gutters and Rainwater Pipes

Locks

Windows

Roofs

Sinks and Wash Basins

Toilets Drains Baths

Power Failure Fault Finding

Walls and Ceilings Water Heaters Building Defects Secured by Design

Gas and Carbon Monoxide Servicing and Safety Contractor Code of Conduct

26-27

Recoverable Charges

Winter Weather Preparation

Fire Safety Advice

1