Sheffield Home Contents Insurance

and the insurance cover has not yet commenced, you will be entitled to a full refund of the premium paid. How do I make a claim? Should you need to make a claim under this policy, please contact Sheffield City Council for a claim form. For emergency out-of-hours claims please telephone number 0870 606 1234.This number must only be used for emergency situations, for example, in the event of a house fire or flood.All other claims enquiries should continue to be directed to Robins Affinity Management on telephone number 0845 601 0338 during office hours. REMEMBER any repair charges will be indicated to you before you accept the contractors help and payment of the bill will be your responsibility. However, if the damage is covered by your policy, the insurer will reimburse you for the bill. Claims should be submitted after following the claims procedure which is detailed within your policy booklet Claims not submitted within 60 days of the incident may be disallowed. Please refer to policy booklet for full details. How do I make a complaint? We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, contact Aviva Tenants Contents Unit, 139West Regent Street, Glasgow, G2 2SG or call us on 0141 309 5000.

Aviva are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may be entitled to refer it to this independent body. Following the complaints procedure does not affect your right to take legal action. Would I receive compensation if Aviva were unable to meet its liabilities? We are members of the Financial Services Compensation Scheme (FSCS).You may be entitled to compensation from this scheme if we cannot meet our obligations, depending on the type of insurance and the circumstances of your claim. Telephone Call Recording For our joint protection telephone calls may be recorded and/or monitored.

Aviva Insurance Limited Registered in Scotland No 2116 Registered Office: Pitheavlis, Perth, PH2 0NH

Authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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