Phoenix Energy Your Connect Booklet

Your gas connection How it works

1. Our Network We own and maintain the network of underground pipes and gas meters that safely deliver gas to your property. However, we don’t supply the gas itself.

2.Your supplier Your chosen gas supplier owns and supplies the gas and is responsible for billing you based on your usage.

3. The property ownerr The property owner is responsible for everything from the gas meter onwards – including the meter housing, pipework and all gas appliances such as boilers, cookers, and fires. For your safety and legal compliance, always use a Gas Safe Registered engineer for any maintenance, repairs, or installations.