Phoenix Energy Responsible Business Report

Responsible Business Report 2023

Looking after our Network The Phoenix Energy network currently comprises over 4,000km of pipeline making gas available to more than 256,000 homes and businesses. The network remains modern, constructed with high density polyethylene pipe in conjunction with the latest remote monitoring technology, ensuring sector leading reliability and the continued safe and secure supply of gas for our customers. Phoenix Energy operates an internationally accredited asset management system with continuous measurement and analysis of network performance data. This is to ensure we can take the decisions necessary to maintain current performance levels over the long term.

Asset Replacement • Continued investment in the natural gas network to provide the highest standards of service, safety and supply. • Series of asset replacement activities for consumer installations in line with advised warranty and regulatory timescales. • In 2023, we completed 22,000 asset replacement jobs across the year.

Network Operation • 24/7 Network Control Room, emergency call centre and emergency response team in operation. • We set a standard of attending high priority calls within one hour of them being reported and achieved this on 98% of occasions in 2023. • Network monitoring points at key strategic locations which relay key information on gas pressure, supply and security with outputs monitored by the control centre.

Network Performance • Daily analysis of network performance. • Daily condition assessment and analysis undertaken across the network. • In 2023, we completed 43,000 jobs as part of our routine and responsive maintenance programme.

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