Phoenix Energy Responsible Business Report

Responsible Business Report 2023

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Responsible Business Report — 2022

Stakeholder and Consumer Engagement We know that consumers and stakeholders have a significant interest in our business and we recognise the importance of such groups being involved in the development of future business needs. The principles of responsible business have been at the core of our business since its beginning and our commitment to our environmental, social and governance (ESG) responsibilities is demonstrated through the Phoenix LIFE Programme, which encapsulates our responsible business approach and activity in the areas of Leadership in the Marketplace, Investing in our People, Fostering our Community and Environmental Responsibility. Responsible Business Approach

Responsible Business Approach

The principles of responsible business have been at the core of our business since its beginning and our commitment to our environmental, social and governance (ESG) responsibilities is demonstrated through the Phoenix LIFE Programme, which encapsulates our responsible business approach and activity in the areas of Leadership in the Marketplace, Investing in our People, Fostering our Community and Environmental Responsibility.

These pillars of responsible business activity are embedded across all areas of our organisation and culture, and are integrated across our strategy, risk and governance processes. Each year we perform a materiality assessment to develop our Responsible Business Principles, aligned with the LIFE Programme. They are:

Who we engage with:

Leadership in the Marketplace • To act with integrity in all our dealings. • To maintain the highest standards of governance in the management of our business. • To maintain appropriate contingency planning arrangements to enable the continuation of key activities as a result of a major incident. Investing in our People • To promote the health and wellbeing of our staff to ensure that we maintain a happy, healthy and engaged workforce. Create a positive working environment that, where possible, provides staff with the opportunities to fulfil their potential and achieve their career ambitions. • To operate with high standards in respect of health, safety and worker protection, and as a minimum, comply with all relevant regulations and standards. Fostering our Community • To create a positive impact for our stakeholders and the community we serve through meaningful engagement, contribution, and volunteering. • To always be non-discriminatory (whether on grounds of gender, race, disability or other), and maintain the highest standards of equality and diversity in our employment practices. Environmental Responsibility • To minimise the impact of our operations on the environment, aiming for a sustainable approach to the use of resources, reducing our use of energy, water, and paper, avoiding irresponsible disposal of hazardous products and unnecessary waste. • To act as an environmentally responsible business by supporting biodiversity projects and initiatives within the community that we serve.

These pillars of responsible business activity are embedded across all areas of our organisation and culture, and are integrated across our strategy, risk and governance processes.

Each year we perform a materiality assessment to develop our Responsible Business Principles, aligned with the LIFE Programme. They are:

Regulatory Authorities - Utility Regulator

Political Stakeholders

Leadership in the Marketplace Community Groups

• To act with integrity in all our dealings.

Charities

NI Utilities

• To maintain the highest standards of governance in the management of our business.

• To maintain appropriate contingency planning arrangements to enable the continuation of key activities as a result of a major incident.

Health & Safety Bodies

Investing in our People • To promote the health and wellbeing of our staff to ensure that we maintain a happy, healthy and engaged workforce. Create a positive working environment that, where possible, provides staff with the opportunities to fulfil their potential and achieve their career ambitions.

Consumer Bodies - Advice NI, Consumer Council

• To operate with high standards in respect of health, safety and worker protection, and as a minimum, comply with all relevant regulations and standards. Business Community

Public Sector Organisations

Fostering our Community

• To create a positive impact for our stakeholders and the community we serve through meaningful engagement, contribution, and volunteering.

Government Departments

Natural Gas Suppliers

• To always be non-discriminatory (whether on grounds of gender, race, disability or other), and maintain the highest standards of equality and diversity in our employment practices.

Trade - Installers, Merchants, Retailers

Consumers - existing & potential

Media

Environmental Responsibility • To minimise the impact of our operations on the environment, aiming for a sustainable approach to the use of resources, reducing our use of energy, water, and paper, avoiding irresponsible disposal of hazardous products and unnecessary waste. A snapshot of organisations we regularly engage with:

• To act as an environmentally responsible business by supporting biodiversity projects and initiatives withinthe community that we serve.

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