Phoenix Energy Responsible Business Report 2026

Company Information For three decades, Phoenix Energy has delivered reliable fuel choice to homes and businesses across its licensed area. Throughout that time, the company has continued to create lasting environmental, social and economic value for the communities and region it serves.

Market Development

Phoenix Energy’s role extends beyond infrastructure development to include the sustainable growth of its customer base across the licensed area.

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Whilst natural gas is available to over 373,500 properties within the Phoenix licensed area, around 107,000 remain unconnected to the network, which provides continued opportunities for customer growth. Ongoing growth and development creates significant economic and employment opportunities locally, with over 2,500 people employed in the gas industry supply chain, typically across SME organisations. Phoenix Energy work closely with independent installation companies, retailers, training centres and trade merchants, and through forums such as the NI Network Gas Association facilitate the delivery of a high level of customer experience and satisfaction across gas users. Phoenix recognises that changing a property’s heating source is an important decision for energy users and is therefore committed to a range of initiatives designed to ensure information and support are readily available throughout the process. Our team of Energy Advisors are on hand to guide new customers through every stage of the connection journey. Each year, our Energy Advisors carry out more than 3,400 domestic energy audits, helping homeowners better understand their energy usage and efficiency

opportunities. In 2025, Phoenix also delivered 23 external energy efficiency advice events, supported by our dedicated energy efficiency advice hub, pictured below. The lower carbon properties of natural gas coupled with the lifestyle benefits of highly efficient appliances are key market drivers for the c.5,000 new properties that connect to the Phoenix network annually. 97 % * of customers rated their Energy Advisor Appointment as 'Excellent'.

‘Instant Heat’* ranked as the most important reason people made the switch to natural gas.

* Based on 168 responses, surveys between September 2025 and April 2026.

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Responsible Business Report 2026

Responsible Business Report 2026

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