Phoenix Energy Responsible Business Report 2026

10 Reduced Inequalities

12 Responsible Consumption & Production Ensure sustainable consumption and production patterns

Reduce inequality within and among our local communities

Our Commitments

Key Performance Indicators

2025 Performance

Our Commitments

Key Performance Indicators

2025 Performance

Minimising waste to landfill through recycling, reuse, and responsible construction and consumption initiatives.

• Divert operational waste from landfill through recycling, reuse and responsible consumption programmes.

• Over 750 tonnes of operational waste diverted from landfill through recycling in 2025, including 694 tonnes RI ELWXPLQRXV PL[WXUHV WRQQHV RI HQG RI OLIH PHWHUV 11 tonnes of paper, 4 tonnes of cardboard, 4 tonnes of PE pipe offcuts, 3 tonnes of lithium batteries, 1 tonne of circuit boards, and 1 tonne of dry mixed recyclables. • Over 31,000 tonnes of waste avoided in 2025 through the continued use of trenchless technologies such as thrust bore mole, alongside the introduction of the vacuum excavator. • 99% of electricity procured from renewable sources in 2025, verified through Renewable Electricity Guarantees of 2ULJLQ 5(*2 VWDWHPHQWV IURP 3KRHQL[ (QHUJ\ V HOHFWULFLW\ suppliers. • LED lighting upgrade programme continued across Phoenix Energy's office building in 2025, with all external car park lighting and circulation areas converted, and the programme extended to include cellular offices and meeting rooms throughout the building, continuing into 2026. • A Supplier Code of Conduct was introduced in 2025 to guide supply chain partners in improving sustainability practices across the communities Phoenix Energy serves, complementing the company's wider suite of governance and compliance policies to form a comprehensive responsible procurement framework.

Monitoring and reporting on workforce diversity representation to drive equality improvements and track inclusion progress.

• Track diversity representation across all organisational levels.

• Diversity representation monitored across the workforce in 2025, including employment status, sex, and religion as part of annual Equality Commission submissions; • A dedicated diversity logbook was launched within the PeopleHR system in 2025 to broaden the range of diversity data captured, with employee engagement in completing the logbook continuing.

Continuously developing enhanced policy frameworks that promote greater inclusivity and support diverse talent across all levels. Supporting local communities through charity partnerships and engagement activities that tackle inequality and promote inclusion.

• Maintain comprehensive policy frameworks that support diverse talent across all levels.

• A suite of policies maintained in 2025 to support diverse talent across all organisational levels, including Equality Diversity & Inclusion and Recruitment Policies.

• Deploy innovative technologies and methods to reduce operational waste. • Procure electricity required for our operations from renewable sources.

Reducing carbon footprint through renewable energy adoption and strategic energy use reduction initiatives.

• Maintain charity partnerships and community engagement programmes that address inequality and promote inclusion.

• 3KRHQL[ (QHUJ\ ODXQFKHG D WZR \HDU FKDULW\ SDUWQHUVKLS with Lighthouse, the dedicated mental health and suicide awareness charity, in 2025, with staff raising over £7,500 in the first year; • A further 11 community groups were supported through WKH 3KRHQL[ &RPPXQLW\ )XQG ZLWK MXVW XQGHU d distributed to local grassroots organisations delivering activities that reduce social isolation, remove barriers to inclusion, and promote equality. • Phoenix Energy supported the Trussell Trust North Belfast )RRGEDQN WKURXJK ZDUHKRXVH YROXQWHHULQJ GD\V DQ internal Christmas hamper collection. • Inclusive customer service training delivered to the relevant customer facing staff in 2025, including customer VHUYLFHV ILHOG VWDII FDOO FHQWUH KDQGOHUV VXE FRQWUDFWRUV and senior staff; a structured programme of training was delivered throughout the year covering mental health DQG VXLFLGH DZDUHQHVV GHDI DZDUHQHVV HPSDWK\ EDVHG customer care, and vulnerability identification, aligning with ISO 22458 requirements. • ,62 &RQVXPHU 9XOQHUDELOLW\ FHUWLILFDWLRQ successfully retained in 2025 following an independent annual assessment. Phoenix Energy remains the only gas utility in NI to hold this certification.

Enhancing our supply chain sustainability through procurement policies that prioritise environmental and social responsibility.

• Implement energy reduction initiatives and technologies at our offices. • Maintain procurement policies that prioritise environmental and social responsibility.

Providing inclusive customer service that meets the diverse needs of all customers.

• Maintain inclusive customer

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• Maintain relevant ISO

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Responsible Business Report 2026

Responsible Business Report 2026

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