Phoenix Energy Responsible Business Report 2026

Spotlight on Standards

Spotlight on Partnerships

The local natural gas industry employs over 2,500 individuals from across the wider supply chain, primarily within small independently run businesses. Whilst Phoenix is responsible for the installation and ongoing maintenance of the gas network across Greater Belfast, downstream activities, such as boiler installations and servicing are carried RXW E\ WKHVH FXVWRPHU IDFLQJ FRPSDQLHV ,W LV therefore essential that Phoenix maintains strong working relationships with these organisations to help ensure a positive consumer experience. Almost 30 years ago, Phoenix established the Northern Ireland Network Gas Association 1,1*$ FUHDWLQJ D SODWIRUP WR HQJDJH GLUHFWO\ ZLWK FRQVXPHU IDFLQJ FRPSDQLHV 1,1*$ SURYLGHV opportunities to network, share best practice and to contribute to key business strategies, and meets at least four times a year.

We benchmark our performance with local, national and internationally respected bodies. Our accreditations include:

CORE CORE is NI’s only corporate responsibility standard and is a framework for identifying and measuring corporate responsibility activity and performance across organisations. Phoenix successfully retained its Gold Standard CORE accreditation from Business in the Community, achieving higher scores across every area of the framework and earning an exemplary score in Stakeholder Engagement. Employer of the Year Phoenix is proud to have achieved the Highly Commended status for Employer of the Year at the 2025 Business Eye Awards. This achievement is a testament to Phoenix’s fantastic workplace, exhibiting best practice in terms of people management and SURYLGLQJ FODVV OHDGLQJ LQLWLDWLYHV GHVLJQHG WR PDNH 3KRHQL[ D more inclusive employer. NI Environmental Benchmarking Survey )RU WKH ILIWK FRQVHFXWLYH \HDU 3KRHQL[ DFKLHYHG 3ODWLQXP status in the Business in the Community NI Environmental Benchmarking Survey, reinforcing its position as one of the region’s environmental leaders. The survey assesses organisations against sector peers and leading local organisations based on environmental management, performance and how sustainability is embedded within corporate strategies. GRESB 3KRHQL[ UHWDLQHG LWV ILYH VWDU *5(6% UDWLQJ DFKLHYHG WZR 6HFWRU Leader awards and was placed joint first globally in its sector. Phoenix’s GRESB awards included Infrastructure Asset Super &ODVV /HDGHU 1HWZRUN 8WLOLWLHV DQG ,QIUDVWUXFWXUH $VVHW &ODVV /HDGHU 1HWZRUN 8WLOLWLHV *DV 'LVWULEXWLRQ &RPSDQLHV *5(6% LV the leading global benchmark used by institutional investors to DVVHVV (QYLURQPHQWDO 6RFLDO DQG *RYHUQDQFH (6* VXVWDLQDELOLW\ performance of real estate and infrastructure assets.

NI Chamber Public Affairs Forum Recognising the importance of our relationships with other leading local businesses, Phoenix continued its sponsorship RI WKH 3XEOLF $IIDLUV )RUXP VHULHV RI HYHQWV KRVWHG E\ WKH Northern Ireland Chamber of Commerce and Industry. The platform allows us to tackle important public affairs issues and be at the helm of the discussion and ideas that are brought to the forefront by our peers. Joint Utilities Prepare for Winter Helping customers prepare for the winter, Phoenix continues to work in partnership with leading local utilities including Openreach, NI Water and NI Electricity, to provide a range of information and guidance to support consumers during colder weather conditions. In 2025, our message reached over 750,000 people online during the winter months.

Recognising Local Excellence We recognise the importance of supporting local community awards. Phoenix sponsored the Eastside Award for Excellence in Health & Wellbeing, celebrating positive contributions to community health initiatives. Continuing its partnership with the Aisling Awards,

ISO Certifications

Phoenix Energy's greenhouse gas emissions, energy use and environmental performance data is independently verified annually DJDLQVW ,62 E\ D WKLUG SDUW\ FDUERQ FRQVXOWDQW SURYLGLQJ assurance over the accuracy and completeness of our reported environmental footprint.

Phoenix also supported the recognition of individuals who have made outstanding contributions to the Belfast community.

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Responsible Business Report 2026

Responsible Business Report 2026

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