Phoenix Energy Responsible Business Report 2026

Given the scale and impact of our operations on local communities, the environment and the regional economy, stakeholder and customer engagement is a core element of our business strategy, operational delivery and Responsible Business programme. The growth of our Renewable Gas solutions has further strengthened the need for a coordinated and proactive engagement approach. This includes educating stakeholders and energy users and building effective partnerships with likeminded organisations to support shared sustainability goals. We maintain a clear and structured Stakeholder Engagement Plan designed to capture stakeholder YLHZV DQG LQIRUP LQWHUQDO GHFLVLRQ PDNLQJ 7KLV HQVXUHV ZH PD[LPLVH VXSSRUW DFURVV SROLWLFDO community and business audiences. As the business has evolved, our approach has matured from viewing engagement as a principled obligation to implementing a targeted strategy. We now clearly identify key stakeholder groups and deliver tailored engagement plans to understand and respond to their specific needs and expectations. Stakeholder and Consumer Engagement

Promoting Health and Safety

Dial Before you Dig Unexpected damage to gas pipelines causes inconvenience and unnecessary risks. To help reduce these occurrences, we have developed a Dial Before You Dig Programme to ensure that anyone undertaking digging or construction works near our pipeline undertakes adequate precautions when digging. The Dial Before You Dig guide includes contact details for our team who can provide help and advice in advance of digging works being undertaken. The Dial Before You Dig programme is designed to help those undertaking work to think GAS: G et in touch with us before undertaking any digging, be A ware of where our gas pipes are and to work S afely at all times when working around gas apparatus. Email: dialbeforeyoudig@phoenixenergyni.com Phone: 028 9055 5819

Last year, we launched our new safety awareness campaign, Digger %HZDUH .QRZ :KDWɖV 7KHUH 7KH FDPSDLJQ ZDV GHVLJQHG WR DFW DV a conscious prompt for domestic gas users, tradespeople, and those working across wider utility sectors to remember that gas pipes are located underground. The campaign reinforces the importance of checking before digging to prevent accidental damage and ensure public safety. The campaign was officially launched at a Utility Damage Awareness Morning hosted by Phoenix Energy in September, where it formed a key part of the industry’s ongoing commitment to reducing utility strikes and promoting safer working practices.

A snapshot of organisations we regularly engage with:

Championing Health & Safety Management • Retention of ISO45001 for Health & Safety Management • Led by Gas Safe Register, Gas Safety Week is an annual industry wide campaign focused on raising awareness for consumers on how to be gas safe and the importance of proper maintenance of gas appliances. In 2025 we collaborated with Phoenix registered installers to create a social media campaign about being gas safe. Local installers shared their top tips to encourage customers to get their boilers serviced and what to do in an emergency if they were to smell gas.

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Responsible Business Report 2026

Responsible Business Report 2026

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