Phoenix Energy Responsible Business Report 2026

Health and Safety Management

Our Performance In line with regulatory and legislative requirements we are committed to providing a fast response to both controlled and uncontrolled gas escapes. Phoenix Energy strives to deliver the highest standards of customer service and in 2025 we exceeded our target of 97%.

The natural gas industry is one of the most regulated in the world, and within Phoenix the safety of our customers, colleagues, contractors and communities is of paramount importance. That’s why achieving the highest standards in health, safety and environmental performance is important to us and why we continue to invest in Health and Safety Management at all levels of our operations.

Uncontrolled Gas Escapes - 1 hour

Controlled Gas Escapes - 2 hours

Accident Frequency Rate* 3.3 per 100k man hours worked

97% Target

99% 2025

97% Target

100% 2025

*Allows us to measure the number and likelihood of accidents that happen over a specific period of time and identify areas for improvement.

Health & Safety: in action Phoenix Energy hosted a Streetworks Safety Seminar as part of the Digger Beware – Know What’s There campaign and the wider Utility Damage Reduction Strategy. The seminar brought together organisations involved in the design, planning, construction, and maintenance of streetworks across Northern Ireland to promote health and safety best practice when working around utility apparatus. Speakers included representatives from NIE Networks, BT Openreach, Northern Ireland Water, Mutual Energy, and the Police Service of Northern Ireland Road Safety Team. A presentation was delivered outlining the Northern Ireland natural gas network, the consequences of damage to gas infrastructure, the properties of natural gas, emergency scenarios, and the control measures required to reduce risk when working near gas assets. The session also highlighted how to identify gas apparatus and implement safe working practices. The event promoted collaboration across the utility and construction sectors and reinforced the importance of preventing utility damage through effective planning, awareness, and safe excavation practices.

How we deliver Health and Safety within our business We recognise the pivotal role our employees play in ensuring the safe operation of our business and our internal $6+(6 $ZDUHQHVV RI 6DIHW\ +HDOWK DQG (QYLURQPHQWDO 6\VWHPV &RPPLWWHH LV FRPSULVHG RI UHSUHVHQWDWLYHV IURP all levels and departments across our business. The Committee meets regularly to discuss pertinent Health & Safety issues, ensure key messages are cascaded to all teams and to develop effective procedures that reflect and are embedded across all areas of Phoenix Energy’s operations. As well as having robust and relevant Health, Safety and Environmental policies that enable us to meet our statutory and regulatory obligations, we also continually monitor the performance of policies and procedures to ensure they are effective and that activities across our business are delivered in line with policy expectations.

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Responsible Business Report 2026

Responsible Business Report 2026

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