259994 Phoenix Energy Responsible Business Report 2025.pdf

Responsible Business Report 2025

Spotlight on Partnership The local natural gas industry employs over 2,500 individuals from across the wider supply chain in what tend to be smaller independently run businesses. Whilst Phoenix is responsible for the installation and ongoing maintenance of the gas network within Greater Belfast, downstream activities, for example, boiler installation and boiler servicing, are carried out by these consumer-facing companies. It is therefore imperative that Phoenix has strong working relationships with these organisations, to ensure positive consumer experiences. Phoenix established the Northern Ireland Network Gas Association (NINGA) almost 30 years ago which created a platform to both communicate directly with consumer-facing companies and to provide a hub for them to network, share best practice and to input into key business strategies of Phoenix. NINGA meets at least 4 times per year.

Joint Utilities prepare for Winter Helping customers prepare for the winter, Phoenix, in 2024, once again worked in partnership with other leading local utilities, including Openreach, NI Water and NI Electricity, to provide a range of information to help consumers be prepared for colder weather conditions.

NI Chamber Public Affairs Forum Recognising the importance of our relationships with other leading local businesses, in 2024, Phoenix continued its sponsorship of the Public Affairs Forum series of events hosted by the Northern Ireland Chamber of Commerce and Industry. The platform allows us to tackle important public affairs issues and be at the helm of the discussion and ideas that are brought to the forefront by our peers.

Recognising Local Excellence We recognise the value of supporting local community awards and in 2024 Phoenix sponsored the Eastside Award for Excellence in Health & Wellbeing. Continuing it's partnership with the Aisling Awards, Phoenix helped support the recognition for outstanding contributions by people in the Belfast Community.

25